Support/Monitor/Manage
As much as we might like to believe that a computer can be plugged in - and then it will work indefinitely - unfortunately, that's just not the case. And ten year old equipment can't provide the functionality or efficiency of modern technology.
Sea to Sky provides a comprehensive suite of services under our Managed Services program, providing our customers with true peace of mind when it comes to their IT systems. We do everything from proactive remote monitoring of your equipment 24x7, to on demand remote or onsite support, to systems management and consultation.
Support
Computer problems aren't limited to 9-5, and neither is our support team. We're available 24x7 for everything from answering extremely basic questions over the phone, to dispatching a team to your location for immediate emergency services. We will become your single point of contact - there's no need for you to deal with multiple vendors, or calling directly to your computer manufacturer, your internet service provider, or your printer/copier supply company - just one call to our support team, and we take care of everything for you.
Monitor
Why wait until a major problem occurs with your computer to resolve the small issues? Our Managed Services customers are covered with 24x7 monitoring, which allows us to proactively resolve problems before they take your systems offline. Things like viruses, failing hardware, full hard drives, and other issues can be detected, and fixed, before you're ever even aware there's a problem.
Manage
Resource management can be extremely time consuming, especially when your accountant is already busy keeping your business going! Let us provide you with accurate, reliable asset lists - full reporting on your current inventory of both hardware and software licenses. We'll manage your relationships with vendors such as Microsoft, ensure your support agreements stay current, and that you don't have an antivirus application which hasn't been updating for six months!
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BIG EASY: Microsoft’s 2012 Business Licensing Offer
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"We needed a more effective computer network system - Sea to Sky were integral in helping us achieve a solution, right from the start they have been able to troubleshoot in an efficient, courteous and professional manner. They generated the results we were looking for!"
"Sea To Sky has provided IT support for our office for over 5 years. From keeping track of our domains for us and managing our Exchange server to dealing with new equipment acquisitions, setup and maintenance, the Sea To Sky team is always quick to respond, friendly and efficient – often reminding us of important updates and domain name expiries. Highly recommended."
"The Liberal Party of Canada in BC is a small organization with large IT needs. With both full-time and rotating staff, we have security concerns as well as reliability and uptime issues. Sea to Sky started working with us in August 2009, at which point they replaced a majority of our infrastructure, and restructured our IT policies and procedures to streamline our systems. Their attention to detail and our budgetary constraints has been excellent, and I wouldn’t hesitate to recommend them to anyone."
